Last updated October 20, 2026

Refund and cancellation policy

How refunds and cancellations work for credit packs and the SMS plan on Wivrix Cloud. All prices are in US dollars ($).

Credits are non-refundable

Credit packs and SMS plans are digital services delivered instantly, so payments are non-refundable, including unused, expired or forfeited credits and unused plan time. Deleting a link, website, monitor, number or your account does not give a refund.

When we do refund

• Duplicate charge: you were charged more than once for the same purchase.
• Failed charge: money left your account but the payment failed or no credits or plan were added.

Email support@wivrix.com within 30 days of the payment with your account email and the Razorpay payment ID (it starts with pay_). We reply within 2 business days. Approved refunds go back to the original payment method through Razorpay, usually within 5–7 business days. Payments Razorpay marks as failed are refunded automatically by Razorpay.

Cancellation

There are no subscriptions or automatic renewals to cancel. Paid items stop when their credits or plan period run out. You can delete items or your whole account at any time from the Account page.

Chargebacks and reversed payments

If a payment is refunded, disputed or charged back, the credits it bought are removed from your balance and any plan it paid for ends immediately. Items that depended on it go offline, as described in our Terms.

Contact

Wivrix, Tamil Nadu, India. Email support@wivrix.com.